Hello I’m Dannie T! I have 20+ years experience in customer service. I’m passionate about providing quality service to consumers with a pleasant, positive attitude. In the past years, I have seen a major shift in customer service, either face to face or over the phone. Most people either do not possess customer service skills and others just don’t care. I understand that employers have their plate full. The world is literally going crazy and being able to stay in business is a blessing alone in this economy. Some things get put on the back burner as long as the business is thriving. Let me be of service to you, to create a personalized training to fit your company and the consumer needs. My mission is to bring back true quality service. “The customer is always right” is an age old saying that from experience we know is not always true. Let me help you and your company learn tactics to ensure that mostly everyone is pleased at the end of each transaction.